ServiceNow Acquires DotWalk

ServiceNow Acquires Passage AI

January 28, 2020

AI & Machine Learning

ServiceNow announced it has signed an agreement to acquire Passage AI, a Mountain View–based conversational AI platform, to accelerate native deep‑learning conversational capabilities and broaden multilingual support across the Now Platform. The deal (terms undisclosed) is expected to close by the end of Q1 2020 and will enhance ServiceNow Virtual Agent, Service Portal, Workspaces and other products.

ServiceNow Acquires Lightstep

May 10, 2021

Cloud & SaaS

ServiceNow acquired observability leader Lightstep to integrate next‑generation application monitoring and distributed tracing into its Now Platform, strengthening its IT operations and digital workflow capabilities. The deal (announced May 10, 2021; completed June 15, 2021) expands ServiceNow's ability to deliver real‑time operational insights and faster resolution workflows for DevOps and enterprise IT teams.

ServiceNow Acquires Moveworks in $2.85 Billion Deal

March 10, 2025

Cloud & SaaS

ServiceNow agreed to acquire AI startup Moveworks for $2.85 billion, combining ServiceNow’s agentic AI and workflow automation with Moveworks’ front-end AI assistant and enterprise search. The transaction was completed later, with ServiceNow saying it has closed the acquisition and will expand its AI platform for employee engagement and support.

ServiceNow to Acquire Hitch Works

June 3, 2022

Cloud & SaaS

ServiceNow signed an agreement to acquire Hitch Works, a skills mapping and intelligence company, to add AI-powered skills insights to the Now Platform. The acquisition is intended to help customers address talent gaps by connecting employee learning and development with workforce planning and project matching. ServiceNow later confirmed closure on June 15, 2022.

ServiceNow Acquires AI-Powered IoT Platform G2K

May 12, 2023

Software

ServiceNow has signed an agreement to acquire AI-powered platform G2K, adding real-time IoT and physical‑space data capabilities to the Now Platform to improve retail and other industry workflows. G2K is headquartered in Munich, Germany, employs 200+ people, and the deal is expected to close in Q3 2023; financial terms were not disclosed.

ServiceNow Acquires data.world

May 7, 2025

Cloud & SaaS

ServiceNow has signed a definitive agreement to acquire data.world, a cloud-native data catalog and data governance platform based in Austin, Texas. The acquisition expands ServiceNow’s capabilities for making enterprise data "AI-ready," adding metadata management and governance to support AI and automation across its platform; terms were not disclosed.