ServiceNow Acquires Passage AI

ServiceNow to Acquire Cuein

January 20, 2025

AI & Machine Learning

ServiceNow, an AI platform for business transformation, agreed to acquire Cuein, an AI-native conversation data analysis company. The deal is expected to close in Q1 2025, and terms were undisclosed.

ServiceNow to Acquire Pyramid Analytics

February 16, 2026

Data & Analytics

ServiceNow has entered into an agreement to acquire Pyramid Analytics, a provider of a unified, AI-powered business analytics, data science, and data preparation platform. The deal is intended to embed intelligence into enterprise workflows by combining Pyramid’s semantic layer and conversational analytics with the ServiceNow AI Platform and Workflow Data Fabric.

ServiceNow to Acquire Veza to Expand AI-Native Identity Security

December 2, 2025

Cybersecurity

ServiceNow announced plans to acquire Veza, an AI-native identity security platform, to expand its Security and Risk capabilities for enterprises adopting agentic AI. The deal will integrate Veza’s patented Access Graph technology to provide end-to-end identity governance and least-privilege access across human, machine, and AI agent identities.

ServiceNow Acquires Logik.ai

April 8, 2025

Cloud & SaaS

ServiceNow signed a definitive agreement to acquire Logik.ai, an AI-powered, composable Configure, Price, Quote (CPQ) provider. The deal is intended to expand ServiceNow’s CRM footprint in Sales and Order Management, helping sales organizations close deals faster and improve efficiency across the sales lifecycle.

Gainsight Acquires Staircase AI

August 8, 2024

Software

Gainsight has signed a definitive agreement to acquire Staircase AI, a Los Angeles- and Tel Aviv–based provider of AI-driven conversation and customer intelligence. The acquisition adds Staircase AI as a distinct offering within Gainsight’s AI portfolio to accelerate Gainsight’s human-first AI capabilities for customer success and expand automated, omni-channel relationship intelligence for enterprise customers.

ServiceNow to Acquire Hitch Works

June 3, 2022

Cloud & SaaS

ServiceNow signed an agreement to acquire Hitch Works, a skills mapping and intelligence company, to add AI-powered skills insights to the Now Platform. The acquisition is intended to help customers address talent gaps by connecting employee learning and development with workforce planning and project matching. ServiceNow later confirmed closure on June 15, 2022.