Zendesk Acquires Tymeshift

Zendesk to Acquire Forethought to Expand Self-Improving AI Agents for Customer Service

March 11, 2026

Cloud & SaaS

Zendesk entered into a definitive agreement to acquire Forethought to expand its AI agent offering on the Zendesk Resolution Platform. The deal is designed to advance “self-improving” and more autonomous AI agents that can resolve customer service interactions end-to-end across channels, including voice and workflows in enterprise environments without APIs.

iQmetrix Acquires Shiftlab

August 12, 2021

Cloud & SaaS

iQmetrix has acquired Shiftlab, an AI-driven workforce management SaaS provider, to integrate employee scheduling and optimization into its telecom retail management platform. The acquisition is intended to expand iQmetrix's product capabilities, streamline scheduling for multi-store retail operators, and drive revenue growth for both companies.

Keywords Studios Acquires Helpshift

December 5, 2022

Cloud & SaaS

Keywords Studios acquired Helpshift, a San Francisco–based conversational customer service platform, in a deal valued at $75 million. Helpshift will be integrated into Keywords' Player Support business and combined with Keywords' Kantan AI studio to expand multilingual, AI-driven player support and customer engagement capabilities.

Zendesk Acquires Klaus

January 10, 2024

AI & Machine Learning

Zendesk has signed a definitive agreement to acquire Klaus, an AI-powered quality management (QA) platform for customer service. The acquisition is expected to close in Q1 2024 subject to regulatory approvals and customary closing conditions.

Zendesk Acquires Unleash

December 18, 2025

AI & Machine Learning

Zendesk has acquired Unleash, an AI-powered enterprise search platform, to strengthen its employee service and knowledge capabilities by adding generative AI search, permission-based retrieval, and deep channel integrations. The acquisition embeds Unleash’s connectors and native AI agents into Zendesk’s platform to accelerate time-to-value for internal support while preserving enterprise-grade security and data permissions.

Zendesk Acquires HyperArc

July 15, 2025

Data & Analytics

Zendesk has acquired HyperArc, an AI-native analytics platform known for its HyperGraph engine and real-time GenAI insights, to accelerate Zendesk's analytics roadmap and build next-generation customer intelligence capabilities. The acquisition will integrate HyperArc's technology and team into Zendesk's analytics offerings to deliver enhanced, GenAI-powered insights and automations for customers.