Five9 Acquires Virtual Observer (formerly CSI)

Five9 Acquires Inference Solutions

October 29, 2020

Cloud & SaaS

Five9, Inc. has signed a definitive agreement to acquire Inference Solutions, a widely deployed Intelligent Virtual Agent (IVA) platform, to expand its AI-driven self-service and IVA capabilities. The deal strengthens Five9’s AI leadership, broadens its global footprint (including operations in Australia), and adds marquee service-provider relationships; the transaction was expected to close by January 5, 2021.

Zoom Video Communications Acquires Five9 for $14.7 Billion

July 19, 2021

Cloud & SaaS

Zoom Video Communications entered into a definitive agreement to acquire Five9 in an all-stock transaction valued at about $14.7 billion. The deal combines Five9’s cloud contact center as a service (CCaaS) with Zoom’s communications platform to create a broader customer engagement offering.

LiveVox Acquires SpeechIQ

January 27, 2020

AI & Machine Learning

LiveVox, a cloud customer engagement platform provider, has acquired SpeechIQ, an AI-driven speech analytics and quality assurance platform headquartered in Columbus, Ohio. The acquisition strengthens LiveVox’s workforce optimization (WFO) and speech analytics capabilities, enabling deeper insights from call recordings and improved customer engagement for contact centers.

Acronis Acquires 5nine

January 16, 2020

Cybersecurity

Acronis has acquired 5nine, a provider of virtualization security and Microsoft Cloud management software, making 5nine a wholly‑owned subsidiary and integrating its technology into the Acronis Cyber Platform. The deal (terms not disclosed) was advised by Auctus Capital Partners and involves 5nine, an Insight Venture Partners portfolio company, joining Acronis to accelerate product innovation and expand channel distribution.

Cognizant Acquires AustinCSI

November 29, 2022

Data & Analytics

Cognizant has agreed to acquire AustinCSI, a Dallas-based digital transformation consultancy specializing in enterprise cloud and data analytics advisory services. The acquisition—expected to close in Q4 2022—adds more than 175 consultants to Cognizant's consulting capabilities and strengthens its enterprise cloud, AI and data analytics advisory offerings for Fortune 500 clients across telecommunications, media, technology and automotive sectors.

Observe.AI Acquires ScopeAI

August 31, 2021

Software

Observe.AI, the San Francisco–based contact center AI provider, has acquired ScopeAI to add omnichannel conversation intelligence (chat, email, social) and related product and engineering talent. The deal expands Observe.AI's capabilities beyond voice to deliver unified voice-and-text conversation insights and positions ScopeAI's CEO Natalie Abeysena to lead the new Omnichannel product line.